Privacy policy

Processing of Personal Data at Touchofeeva.com

Company: Ousdal Sence of Creativity

Address: Bjøremoen 17

3536 Noresund  

Contact: sales@touchofeeva.com

At Touchofeeva.com, we process personal data with care, respect, and in full compliance with applicable laws, including the EU General Data Protection Regulation (GDPR).

We collect personal data only when necessary to provide our products and services, and to offer a secure and personalized shopping experience. You may at any time request access to, correction of, or deletion of your personal information by contacting us at sales@touchofeeva.com.

1. What Information We Collect and Process

When you visit our website, register for updates, purchase a product, or contact us, we may collect the following types of personal data:

Full name
Address
Email address
Phone number
Order and payment history
Payment details (processed securely via third-party providers)
Information about your visits to our website
Responses to forms or surveys
Technical information such as IP address, browser type, operating system, language, and user behavior on our site

2. Legal Basis for Processing

We process your data under the following legal bases:

Performance of a contract (Article 6(1)(b) GDPR) – when it is necessary to deliver a product or service you have purchased.
Legitimate interest (Article 6(1)(f) GDPR) – to provide customer support, improve our services, and market relevant products to existing customers.
Consent (Article 6(1)(a) GDPR) – when you subscribe to newsletters or allow marketing cookies (e.g., Google Ads or Meta Pixel).

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your data as described here. You may withdraw your consent at any time by emailing sales@touchofeeva.com.

3. Purpose of Processing

We collect and use your personal data to:

Provide access to and delivery of our products and services
Process payments securely
Manage customer service inquiries
Send order confirmations, shipping updates, and service information
Conduct marketing and promotional activities (with consent)
Improve our website and shopping experience
Maintain compliance with applicable laws and regulations

4. How We Store and Protect Your Data

We store personal data only as long as necessary to fulfill the purpose for which it was collected, and in compliance with legal obligations.

Personal data is securely stored within our customer management and e-commerce systems, including:

Shopify – e-commerce platform for managing orders and customer accounts
Stripe – for secure international payment processing
Vipps – for fast and secure mobile payments in Norway
Kajabi – for digital course hosting and communication management
Posten (Bring) – for product delivery and logistics
Meta (Facebook) Pixel – for ad targeting and performance analytics
Google Ads & Google Analytics – for advertising and statistical analysis of website usage

All providers above are globally recognized service platforms that comply with GDPR and maintain strong data protection standards.

5. Data Transfers Outside the EEA

Some of our service providers, including Stripe, Google, Meta (Facebook), and Kajabi, may transfer and process personal data outside the European Economic Area (EEA).
When this occurs, we ensure that appropriate safeguards are in place, such as the use of the European Commission’s Standard Contractual Clauses (SCCs) or other legally approved transfer mechanisms, to ensure that your personal data remains protected to the same high standard required under GDPR.

6. Data Retention

We retain your personal information for as long as necessary to:

Deliver your purchased products and services
Maintain an active customer relationship
Comply with legal or tax obligations

If you have an active dialogue with us, we keep your data for up to 2 years after your last interaction. If you unsubscribe from emails or withdraw consent, your personal data is deleted within a reasonable period, usually within 2 years.

7. Sharing of Personal Data

We do not sell personal data to third parties. We only share necessary data with our trusted partners and service providers, such as:

Stripe (payment processing)
Vipps (mobile payments)
Shopify (e-commerce operations)
Posten/Bring (shipping and delivery)
Kajabi (digital content delivery)
Meta (Facebook) Pixel & Google Ads (marketing and analytics)

Each of these providers may process limited personal data on our behalf under strict confidentiality and data protection agreements.

8. Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you
Request correction of incorrect or incomplete information
Request deletion (“right to be forgotten”)
Withdraw consent for data processing
Object to processing based on legitimate interest
File a complaint with a supervisory authority

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with:
The Norwegian Data Protection Authority (Datatilsynet) – www.datatilsynet.no

To exercise any of your rights, contact us at sales@touchofeeva.com.

Please note that if you request deletion of your account, we may no longer be able to provide access to purchased digital products or services requiring login credentials.

9. Cookies

Our website uses cookies to provide an optimal browsing and shopping experience. By continuing to use our site, you consent to our use of cookies.

We use the following cookies and tracking tools:

Facebook (Meta) Pixel – tracks engagement with our Facebook and Instagram content and ads
Google Analytics – collects anonymized information about how visitors use our website
Google Ads – helps us show relevant advertisements based on user interest
Shopify Cookies – necessary for site functionality and shopping cart operations

Most web browsers accept cookies automatically. You can disable cookies in your browser settings, but note that some website features may not function properly without them.

We do not store personally identifiable information in cookies.